Author: James Chapman

Grandstream Certifies IP Surveillance Products with Synology’s Network Attached Storage Devices for Video Recording & Management

Posted by | Dec 14, 2012 | , |

Grandstream have announced that their IP Video Surveillance Cameras, Video Decoders and Video Encoders have been tested and certified interoperable with Synology’s Network Attached Storage (NAS) devices. Grandstream’s GXV36xx IP cameras and GXV35xx IP Video Encoderds/Decoders, featuring SIP/VoIP integration, high quality HD imaging and cost-effectiveness, can now be coupled with Synoplogy’s DiskStation NAS devices, with powerful tools for analytics, automation, and full video streaming,makes this solution easy and cost-effective for SMBs worldwide to configure and maintain. Grandstream’s GXV series offers best-in-class technology for a stunning IP Surveillance System with products such as the GXV3601 IP Camera and the GXV3615 Cube IP Camera.  We are pleased to have completed the interoperability certification with Synology. The combination of Grandstream’s award-winning IP video surveillance endpoint products with Synology’s powerful NAS platform offers SMBs and home customers a powerful and end-to-end solution for video monitoring and recording that are recognized for quality and reliability,” said David Li, CEO of Grandstream. Grandstream meets HD or low light application needs with an array of surveillance solutions including box IP cameras, cube & mini dome IP cameras, outdoor IP cameras, etc. The award-winning GXV36xx family of IP video surveillance solutions delivers crisp, clear picture quality, rich telephony features, significant price-performance competitiveness, full compliance with industry standards and broad interoperability with industry video management systems. All Grandstream IP cameras support ONVIF standards and HTTP API for easy integration with VMS. Grandstream cameras uniquely offer bi-directional SIP/VoIP...

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snom Delivers Complete Portfolio of IP Phones Tested and Qualified for Microsoft Lync

Posted by | Dec 13, 2012 | , |

Six snom UC edition phones now fully interoperable with Microsoft Lync, providing organizations with an array of affordable, full-featured IP phones supporting business communications in Lync environments snom technology AG, a leading developer of VoIP Phones and communications solutions, announced today six snom VoIP phones are now “Qualified for Microsoft Lync.” The offering will provide businesses with the largest and most complete portfolio of full-featured, standards-based IP desktop phones fully compatible and interoperable with Microsoft Lync Server 2010. The snom 7xx series – featuring the snom 710, snom 720 and snom 760 IP phones – the snom 300 and snom 370, and the snom 821 all use snom’s new Apollo firmware and have successfully passed the Microsoft Compatible Devices Program’s rigorous testing process. The snom UC edition portfolio offers businesses deploying Microsoft’s enterprise unified communications solution a wide range of phones meeting all organizational needs – from advanced executive suite business phones to entry-level Lync endpoints for the company lobby. “The qualification of these six snom UC edition desktop phones with Microsoft Lync gives organizations versatility and flexibility in selecting and installing endpoints that closely align with business processes. The phones are sophisticated, yet affordable, and support a rich set of advanced Lync features,” said Michael Knieling, COO, snom technology AG. “snom’s partners can now offer their business customers the widest selection of full-featured, standards-based IP phones.” These six Lync-qualified...

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A Comprehensive Solution Based on Genesys and Yealink Products to be Delivered to the Front Line Contact Center

Posted by | Dec 13, 2012 | , |

The software, especially designed for Yealink phones, will integrate with the contact center resource management system, based on Genesys Customer Interaction Manager. Genesys announced that as a part of the expansion and modernization of the Front Line contact center technological platform, the company will receive a solution, integrating advanced Genesys technologies for customer service and reliable Yealink devices with IP-telephony support. The project will be carried out by CCK-consulting, Genesys partner. The uniqueness of this joint integrated solution is in use of the software specially developed by Genesys for Yealink devices, providing deep integration of the Yealink VoIP Phones with the Genesys software for a contact center resource management. It enables to collect full information about the contact center representative’s work to analyse and better plan the resource allocation in a single report Genesys Customer Interaction Management system. Integration of Yealink devices with Genesys Agent Desktop enables call control from a representative’s interface, while support for Genesys Geographical Redundancy Architecture reservation significantly improves the success ratio. Installation of high cost-effective Yealink SIP-T20P IP phones, supporting the transmission of audio data in HD, as well as ability to automatically configure the devices with integration of additional functionality, will enable the Front Line to reduce the infrastructure maintenance and management costs. “This comprehensive solution based on Genesys and Yealink has already been used in our contact center: company’s software has proven...

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Sangoma’s Answering Machine Detection Software for Asterisk Delivers Unparalleled Results

Posted by | Dec 11, 2012 | , , , |

Cost-effective, high performance call center application available immediately to Asterisk developers Sangoma, a leading provider of hardware and software components that enable or enhance IP Communications Systems for both voice and data, has announced the immediate availability of its Sangoma Lyra Answering Machine Detection (AMD) for Asterisk software solution. Lyra AMD for Asterisk enables system developers to cost-effectively integrate sophisticated dialer analytics features that compete with high-cost proprietary systems into Asterisk-based platforms. “Lyra AMD for Asterisk allows call center product developers to address the number one concern of any outbound calling operation – keeping agents on the line with prospects as close to 100 percent of the time as possible,” said Matt Florell, president of VICIdial Group, a leading provider of open source call center solutions. “For one of our key customers, a financial services call center operation making some two million outbound calls per week, Lyra AMD enabled the company to groom its calling database of invalid numbers, and ensures that agents are not connected to answering machines. The efficiencies gained helped the company double its productive call capacity.” Announced at AstriCon in October of this year, Sangoma has seen steadily growing interest from call center solution developers eager to get their hands on this software package that delivers a unique set of call progress analytics based on specialized neural network algorithms. The software is compatible with Asterisk versions back to version...

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Yealink Released New Firmware V70 for SIP-T2X Series IP Phone

Posted by | Dec 11, 2012 | , |

Yealink, the global Top 5 VoIP Phones Supplier, has announced the release of the latest Firmware V70 for its award winning  Yealink VoIP phone SIP-T2X series. The Yealink SIP-T2X series includes the Yealink T20P, Yealink T22P, Yealink T26P and Yealink T28P IP Phones. The key feature of this new Firmware V70 is “M7”, also known as the “unified auto-provision template”. With Firmware V70, the configuration files and the deployment methods of T2X, T3X and VP530 have now been unified. With the deployment of “M7”, end users now no longer need to maintain different templates of T2X, T3x or VP530. In other words, it lowers the learning curve and increases the business efficiency remarkably. End users can easily convert their old templates of Yealink IP Phone T2X series and T3X series to “M7” through Yealink Configuration Conversion Tool (CCT). Firmware V70 is now available for download free of charge at www.yealink.com. About Yealink Share this story with your friends or work colleagues.  If you want to stay up to date with our latest products, industry news and offers you can sign up to our monthly newsletters, keep up to date with us on Facebook or follow us on...

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