Published on June 10th, 2016 | by David Frith0
Digium Introduces Switchvox 6.2
Digium has announced the release of the newest version of Switchvox, 6.2, for on-premises deployments. Switchvox is now capitalizing on the power of Asterisk 13 to bring several new and exciting features. 6.2 focuses on your clients’ customer experience and includes features that deliver more dynamic conversations with clients and customers, as well as tools that help improve customer satisfaction by reducing wait times.
Switchvox 6.2 Highlights:
- Multimedia Chat delivers instant messaging, video chat, and screen sharing with contacts within your organization as well as external contacts.
- Wallboard widget that displays queue overview information in a way that is optimized for large monitors on a contact center floor.
- Queue Call Control brings complete call control to contact center supervisors. They can move calls to the top of the queue to be answered next, assign a call directly to a specific agent, or answer the call themselves. Supervisors can also log agents out of the queue to help prevent increased hold times.
- Guided tours within the Switchvox interface offer step-by-step instructions for all of the new features.
Tour of Switchvox 6.2 for Digium Partners
Tour of Switchvox 6.2 for Customers
6.2 is currently in limited production, and will be publicly available to all Switchvox on-premises customers on or after Thursday, June 16. If you would like to update to 6.2 so that you can become familiar with it before updating your clients, you may request access for your Switchvox Registration Code by submitting a technical support please contact us.
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