Published on October 31st, 2016 | by Max Argent0
Global Webinar: Building Your Contact Center with FreePBX / PBXact UC
Sangoma will be conducting a webinar on Wednesday the 2nd November 2016.
As the drive for customer satisfaction is becoming more and more paramount in any market vertical, businesses must evolve to be able to deliver excellent customer service while keeping overhead costs low. As your business grows so do the demands to meet the increased number of customers. This means higher call volumes which your business needs to deal with, more efficiently, to keep customer satisfaction high.
Is your phone system up to the job?
Building a phone system for call-center application requires careful consideration for everything from how inbound call routing using call queueing, to having tools to monitor live call traffic metrics, to reporting for analyzing overall performance.
In this Webinar you’ll learn how the many ways FreePBX / PBXact UC can solve your contact center requirements:
- How calls are best routed using call queues
- Maximizing Agent Productivity and Customer Satisfaction with automated Queue Callbacks
- Integration with desktop and CRM
- Monitoring live call metrics
- Reporting tools to analyze overall performance
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