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Published on October 5th, 2009 | by Alexis Argent

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3CX Phone System Version 8 to Introduce Instant Messaging Features

New version 8 is slated to complete 3CX’s unified communications offering, bringing text chat, remote phone management, CRM integration and call center features.

Other new features are said to include improved IP phone management & provisioning, integrated soft phone, find me follow me and support for the new low cost Cisco SMB phones.

3CX has also expanded its PSTN connectivity options by supporting the new low cost Berofix cards.

The following are some of the new benefits of this imminent 3CX release:

  • New 3CX Assistant will include call recording, even on IP phones
  • More easily launch calls with the integrated soft phone and corporate and personal phonebooks
  • Scale up to 512 simultaneous calls on a single server
  • You can fully integrate with Microsoft Outlook & Salesforce.com CRMs
  • Run the 3CX Assistant from a remote location via the tunnel
  • A new, easier-to-use, Call Forwarding interface and a revamped MyPhone User portal with new pages for Outbound/Inbound/Missed calls
  • Presence can be monitored from anywhere and from any operating system using the new Extension monitoring page
  • Black list callers
  • Provision personal phonebook to selected IP phones
  • Improve your IP Phone management: monitor all connected IP phones and re-provision or reboot if necessary
  • Encrypt voice using Secure RTP
  • Implement skills-based routing using a prioritized hunt queue strategy
  • Calls forwarded to a mobile can be sent to company voice mail, if not answered or refused by callee
  • Call Barge-in
  • Ring All Queue strategy
3CX Assistant new Instant Messaging Features

3CX Assistant new Instant Messaging Features

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