Month: August 2012

Yealink Highlighted its IPCC solution at G-Force 2012

Posted by | Aug 28, 2012 | |

Yealink, a leading provider of VoIP Phone and IP communication, highlighted its IPCC solution based on Genesys platform during 21st and 23rd August at G-Force Sydney 2012. Customers came from companies of various scale joined the event and learnt solutions and best practices to help orchestrate a complete customer experience.  G-Force provided invaluable information and practical knowledge on create the new conversation – specifically in areas that would drive outstanding business outcomes and ensure real-world successes, including how to integrate your contact centre operations with enterprise processes and workflows, drive cross-channel conversations across voice, the Web and self-service, leverage customer service and support resources from anywhere in the enterprise and transform self-service with advanced speech applications and video IVR. Founded in 2001, Yealink is fully compatible with Genesys 8.1, features of Yealink phones like 3PCC support, ACD support, Redundant SIP Server support, VPN, Deployment solution, Headset (Call Center mode）, Coach Mode and Action URI/URL ensures Yealink phones and Genesys platform an ideal combination for IP contact center. Till now, Yealink IP Phones have been mass deployed by famous carriers and enterprises including T-Mobile, Telefonica, BSNL, CHINA MOBILE, Huawei, and clients from over 140 countries. By collaborating with more than 80 partners including Genesys，AVAYA, Asterisk, BroadSoft, ININ, CosmoCom, etc., Yealink is dedicate to improve your personal productivity and team collaboration. During September 11 – 13, 2012, Yealink will attend G-Force...

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VoIPon Interview Sangoma on the Successful Launch of its 16-Port Board: the A116

Posted by | Aug 22, 2012 | , , , , |

VoIPon Interview Sangoma, a leading provider of Asterisk Hardware, VoIP Gateways and software components that enable or enhance IP Communications Systems. Kathleen Reed discusses with Frederick Dickey, Product Manager at Sangoma technologies the successful launch of the Sangoma A116 16 Port Board. They also cover the initial market reaction to the product and why to choose a Sangoma 16-port board over a comparable external solution. Listen to the Podcast and see the interview transcript below: VoIPon: Sangoma’s hardware has always been known to be of exceptional quality and stability. However as I understand it, it has reached limitations as to how many concurrent calls it could process on one server due to third-party hardware factors – for example, server processing speed and choice of software run by the solution provider or end-customer that were outside of its control. Why don’t you introduce the 16-port board now? Frederick Dickey: Okay. Running telecom applications on computers is always a challenge because they are real-time applications. But at Sangoma, we’ve always addressed the need to run and, I guess, to push the envelope of the number of ports, the number of channels you can run in the computer. Basically, it goes around in what we call the Wanpipe, which is the trade name for the drivers that enabled our Sangoma Asterisk Cards boards to work in computers. We’ve always designed Wanpipe in a way...

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Yealink Announced Interoperability Partnership with Alcatel-Lucent

Posted by | Aug 22, 2012 | , , |

Yealink, the VoIP Phone innovator ensures all of a user’s needs are met and a healthy balance between quality, cost, and compatibility, has recently announced that after compatibility testing, its T2x series Yealink VoIP phones are now officially interoperable with Alcatel-Lucent Communication Platform — OmniPCX Enterprise. When it comes to unified communication, the only practical way is to truly open broadest interoperability and enable all the disparate parts involved to work together seamlessly. Collaboration with Alcatel-Lucent, the leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services, not only does this partnership fuse Yealink and Alcatel-Lucent’s products, but this certification done within the scope of the Alcatel-Lucent Application Partner Program (AAPP) also provides affordable and efficient options for the IP market. The scope of the tests is the interoperability of the application with the Alcatel-Lucent Communication Platform. It covers a basic or complex inter-working to ensure that services requested by the application and provided by the Communication Platform (and/or conversely) are properly completed. Within our common expectation, the test turned out to be a great success. Cooperation with Alcatel-Lucent is of great significance for us,” said Stone Lu, vice president of Yealink, “We will shoulder greater responsibilities and share the same commitment to deliver much more possibilities on future communication for our mutual customers globally. Now not only we both sides but our common...

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snom Introduces Compact IP PBX for the Small Office

Posted by | Aug 20, 2012 | , , , |

snom technology AG, a leading developer of VoIP Phones and communications solutions, announced today the expansion of its IP PBX portfolio with the snom ONE mini, a remarkably compact business telephony system for the Small Office Home Office (SOHO) market. The sleek, pint-sized, solid state device supports 20 extensions and offers the full range of snom ONE telephony features, as well as complete support for the award-winning snom VoIP Phones and Wireless IP Phones. The snom ONE mini is built on standards-based SIP technology and provides resellers with a plug-and-play business telephony solution for small organisations that is pre-installed and configured with snom ONE IP PBX software for easy and affordable deployment with snom business IP desktop phones and endpoints, including the snom 300,  snom 320,  snom 370,  snom 720, snom 760,  snom 821, snom 870, snom m9r DECT phone and snom MeetingPoint conference phone. “There is currently a gap in the SOHO market for a reasonably priced, full featured business phone system and the new snom ONE mini addresses this,  says Dr. Michael Knieling, COO snom technology AG. For those smaller professional services organisations in need of a fully integrated phone system that is compact in size with a full suite of premier communications features, the new snom ONE mini offers a very practical, affordable solution.” The snom ONE mini comes pre-installed with snom ONE IP PBX software,...

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Patton Launches Redirection Service For SmartNode VoIP Customers

Posted by | Aug 15, 2012 | , , |

Patton just made known the launch of its new and complementary Redirection Service, aimed to provide enhanced support for mass deployments of Patton SmartNode products. The Redirection Service enables zero-touch mass deployments of the products for both service providers and their various distributors –at least those who already have auto-provisioning servers. Patton will host an educational webinar about the service on Thursday 16 August. >>register here… Those who choose to use the new service will see multiple benefits including reduced configuration and provisioning errors, as well as a reduced number of models on stock. The way it works is the Redirection Service tells SmartNode products where it can find its designated auto-provisioning server. This then enables service providers and distributors both auto-provisioning for their serves with zero-touch deployment of SmartNode products. Using the Redirection Service, service providers and distributors no longer need to pre-configure every separate device unit by unit, reducing the overall effort wasted in the process while also saving time and money. The Redirection Service is also aimed to result in fewer errors made during the normal pre-configuration process. There is also no need then for special SKUs with customer-specific provisioning directions. Distributors are able to keep stock costs low, provide faster lead time, and easier RMA procedures. Models supported by the new service include SN4990, SN4980, SN497, SN4670, SN4660, SN4120, SN-DTA and SN4110. The Redirection Service is...

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