Author: James Chapman

Sangoma Boards Enable Effective Multi-Site Financial Services Contact Center Operations

Posted by | Dec 11, 2012 | , , |

Drishti Soft Employs Sangoma Boards in Ameyo Platforms to Improve Customer Service Efficiency and Customer Satisfaction Customer service is the backbone of any service-based business, but it’s particularly critical to the financial service industry, where customers seek immediate access to information that can have a dramatic long-term financial impact. With information access more readily available than ever before, and an increasingly educated clientele, financial service firms must now provide 24/7 contact center customer service to meet the demands of customers. Motilal Oswal Securities Limited (MOSL), an India-based financial services firm, required a solution to provide unfettered and timely access to its call center financial agents from its various offices across India to maximize efficient customer access to its 1,600 team members located throughout the country. Serving some 750,000 clients, MOSL sought out Drishti-Soft, a Gurgoan, India-based leading telecom solutions provider, to develop a world-class server-based multi-services platform to address the multitude of technical, regulatory, and customer service demands that the company faced for seamless call distribution throughout the company’s many sites. Drishti-Soft installed its Ameyo Call server solution to act as a central management hub for all call activities at key MOSL locations. In order to support the multiple redundant 30-channel Sangoma PRI Cards spans to the Public Switched Telephone Network (PSTN) from each site, Drishti-Soft tapped Sangoma Technologies for its highly-regarded 8-span E1 digital telephony interface boards. Sangoma’s...

Read More

Appia Adds Grandstream’s IP Voice and Video Solutions to Managed VoIP Services for SMB and Enterprise Customers

Posted by | Dec 6, 2012 | , , , , |

Award-winning managed service providerAppia Communications, Inc., today announced jointly with Grandstream Networks, the leading manufacturer of IP voice/video telephony and IP video surveillance solutions, that certification of Grandstream’s IP Voice and Video solutions is complete. Interoperability benefits small- to medium-sized businesses (SMBs) and large enterprises by assuring Appia’s IP-based service applications, which increase productivity, improve care and reduce costs, can seamlessly integrate with Grandstream’s IP phones, analog telephone adaptors (ATAs), and analog gateways for high quality HD audio andvideo communications. Grandstream’s GXP Series of Enterprise SIP telephones provides affordability, best-in-class HD audio, a comprehensive set of advanced call features, multi-language support, security protection, simplified management and automated provisioning with TR-069 or HTTPS, advanced XML customization and more. Over a dozen GXP phone models are available ranging from single line to executive 6-line HD phones with integrated PoE. For cordless applications, the DP715 or DP710 DECT Phones are an affordable choice with VoIP mobility and advanced VoIP security. For users seeking a more sophisticated IP video telephony desktop phone, the GXV3140 and GXV3175 IP Multimedia Phones bring innovation and integration of standard based HD IP telephony with high quality real-time videoconferencing, online rich media infotainment service, social multimedia and business productivity applications. Appia also certified Grandstream’s family of Analog Telephone Adaptors and Analog Gateways.  “We’re delighted to include Grandstream with the providers we support,” said Victor von Schlegell, president of Appia. “In addition to being affordable and of high...

Read More

Sangoma Training: Vega Gateways (Dec. 4 & Jan. 10)

Posted by | Dec 3, 2012 | , , |

Sangoma Vega Media Gateways Webinar It’s not too late to register for the Sangoma webinar sessions in December. Join us and be sure to invite anyone in your channel or customers who you think would benefit from these introductory sessions. For your convenience, there are several sessions with different time slots. Plus, follow our Training page for more webinar announcements for different solutions: sangoma.com/resources/training. Featured Webinars Sangoma Webinar: Enterprise VoIP Solutions with Vega Gateways – Dec. 4 This introductory webinar will review a number of use cases, from the basics of VoIP-TDM interoperability to the support SIP Trunking with a fully redundant solution for maximum reliability. In addition, an overview of all Vega features and benefits will be provided. This session will be presented in English and is scheduled for everyone in the APAC region: 12:00AM EST (Toronto) / 10:30AM IST (New Delhi) / 1:00PM HKT (Hong Kong) / 4:00PM (Sydney). Register for the English webinar here. Sangoma Webinar: Enterprise VoIP Solutions with Vega Gateways – Jan. 10 This introductory webinar will review a number of use cases, from the basics of VoIP-TDM interoperability to the support SIP Trunking with a fully redundant solution for maximum reliability. In addition, an overview of all Vega features and benefits will be provided. This session will be presented in English at 11:00am EST (Toronto) / 4:00pm BST (London) / 8:00am PST (Los...

Read More

3CX and snom Team Up to Deliver Advanced Unified Communications Solution

Posted by | Nov 29, 2012 | , , |

Strategic partnership pairs 3CX’s best of breed Windows-based IP PBX with snom IP phones for fully interoperable end to end business telephony solution 3CX, developer of the award winning Windows IP PBX 3CX Phone System, and snom, a pioneering developer and manufacturer of VoIP phones, announced today a strategic partnership to provide increased flexibility for organizations using snom voip phones with 3CX Phone System. This partnership between two prominent European technology companies merges the best of breed PBX and IP phone technologies to provide diverse businesses and institutions with a complete phone system solution. snom phones are easy to deploy, as they are fully supported for plug and play provisioning, and all snom phone features, such as direct dial and call recording, are available with 3CX Phone System. We are extremely pleased to announce this strategic new partnership, which allows us to offer our joint customers a more advanced unified communications solution that combines best of breed IP Phone and PBX technology,” said Nick Galea, 3CX CEO. “Both snom and 3CX can now innovate faster, and offer a more advanced and better integrated telephony platform. This will benefit our customers and partners, and allow 3CX to accelerate its growth.” 3CX will continue to focus on developing software aspects in tandem with snom, which will focus on hardware, to provide a superior Unified Communications solution with innovative new features in...

Read More
VoIPon Interview snom on its IP Phone range the snom 3xx, 7xx and 8xx series phones + snom Phones Interoperability with Microsoft Lync + what’s next for snom

VoIPon Interview snom on its IP Phone range the snom 3xx, 7xx and 8xx series phones + snom Phones Interoperability with Microsoft Lync + what’s next for snom

Posted by | Nov 22, 2012 | , , , , , |

VoIPon Solutions had the pleasure of interviewing John Bennett, Managing Director of snom UK. Kathleen Reed from VoIPon spoke with John Bennet about the snom 300 and the snom 821 interoperable with Microsoft Lync, the snom 720, snom 760, and the snom 710 and what’s next on the snom road map. Listen to the Podcast and see the full transcript below. VoIPon: I’m Kathleen Reed, Joining us today is John Bennett, Managing Director at snom UK. We’re going to talk a little bit more about some of the more recent updates happening at snom. In 2011, the snom 300 and the snom 821...

Read More