Sangoma Technologies Corporation (TSX VENTURE: STC), a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, has announced that it has received the highest ranking in the Eastern Management Group “2019 SMB SIP Trunking Customer Satisfaction” survey.
The independent survey of 3,000 IT managers, conducted by the Eastern Management Group, evaluated 29 SIP trunk providers. Customers evaluated their SIP vendors on six Customer Satisfaction Measurements under the headings of technology and product, purchase experience, support, management tools, total overall satisfaction, and recommend-to-a-friend.
Four star ranking – highest possible
Sangoma received the highest possible ranking — four stars, in every customer satisfaction measurement. Out of 29 SIP trunking companies examined in the Eastern Management Group’s latest survey, none beat Sangoma.
“We are extremely proud that an independent analyst identified that Sangoma offers an excellent SIP Trunking service and received the highest possible ranking — four stars — in every customer satisfaction SIP Trunking category”, said Jim Machi, VP of Marketing at Sangoma. “It is even more meaningful given that no other vendor received the highest possible ranking in all customer satisfaction categories. SIP Trunking is an important and growing part of our company, sold with many of our various Unified Communications offerings, from FreePBX to PBXact to Switchvox, and we are thrilled that our customers are enjoying an excellent experience with our products”.Jim Machi
Sangoma’s Voice over IP offerings include on-premises and cloud-based phone systems, SIP trunking services, and telephony hardware. Sangoma’s products and services are used in leading PBX, IVR, contact center, carrier networks, and data communication applications worldwide.
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