AudioCodes’ SBCs deliver SIP trunking connectivity for SAP Contact Center software.

AudioCodes, a leading provider of converged voice solutions that enable enterprises and service providers to transition to all-IP voice networks, today announced that its Session Border Controller (SBC) has been certified by SAP Labs Finland to be compatible with SAP Contact Center software. AudioCodes’ Mediant SBC connects SAP Contact Center to SIP trunk services and is designed for deployment in a cloud-based software-as-a-service (SaaS) model or as an on-premises solution.

Highlights AudioCodes Session Border Controller (SBC)

  • AudioCodes’ Mediant SBC certified by SAP Labs Finland to deliver secure and reliable SIP trunk connectivity for SAP® Contact Center software
  • AudioCodes’ SBCs are suitable for both hosted/cloud-based and on-premises deployments of SAP Contact Center
  • SBCs’ support for optional TDM interfaces enables smooth migration from PSTN to SIP trunking
  • AudioCodes now offers a complete range of certified SIP-based voice elements (SBCs, media gateways and IP Phones) for SAP Contact Center

AudioCodes’ line of Mediant SBCs forms a vital part of AudioCodes’ strategic alignment with leading contact center solution vendors to simplify secured connectivity of IP contact centers to SIP trunk providers. The Mediant SBC platform features optional TDM interfaces enabling IP contact center vendors to offer smooth migration from PSTN to SIP trunking. Building on AudioCodes’ existing media gateway and IP phone certifications, the addition of certified SBCs positions AudioCodes as a complete voice partner for SAP, its systems integrators and its reseller partners.

We are pleased to announce that our SBC line of products has been selected by SAP Labs Finland and is compatible with SAP Contact Center software,” said Yehuda Herscovici, VP Product at AudioCodes. “This important milestone demonstrates our vision to provide secured connectivity for on-premises and cloud-based contact centers. By adding our line of SBC platforms to SAP Labs Finland’s list of certified AudioCodes devices, we now offer all the necessary voice network elements required to design and build a SIP-based contact center based on the SAP Contact Center software.

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