Industry Veterans to Discuss Cloud-Ready Service Providers, Open Source’s Impact in Contact Centers
Digium, Inc., the Asterisk hardware Company, today announced that Chris Gatch, chief technology officer of Cbeyond (Nasdaq:CBEY), and Clint Oram, co-founder and chief technology officer of SugarCRM, will deliver keynote presentations at the ninth annual AstriCon User Conference & Expo, the longest running conference devoted to the Asterisk communications platform. This year’s event will be held October 23-25, 2012, in Atlanta, Georgia, bringing together the world’s open source enthusiasts – from code developers and Asterisk integrators, to service providers and enterprise IT professionals – who share an interest in Asterisk, the world’s most widely used open source telephony platform.
Gatch is responsible for leading technology strategy at Cbeyond. Since the company’s inception in 1999, he has served in many leadership roles, including vice president of business development, vice president of product development, vice president of engineering and CTO.
Oram will present “The Impact of Open Source Technologies in the Contact Center: Let’s Get Real” on October 24 at 9 a.m. He will share his insight into the fast-changing world of the modern contact center and how open source solutions are changing the way the industry conducts business. By intelligently merging affordable and feature-rich technologies such as Asterisk and SugarCRM, modern contact centers can achieve things that used to require significant financial and technical resources.
Along with compelling keynotes, the AstriCon conference contains four tracks with more than 45 topics to offer attendees variety and options during this two-day event. Tracks include cloud, tutorial/development, enterprise/large scale and innovation.
Digium is dedicated to making AstriCon the largest, most exciting Asterisk community event,” said David Duffett, Asterisk community director. “Every year, we look forward to offering both experts and those new to Asterisk insights into the new frontiers of our application by providing expert speakers and a variety of informative tracks. ote>