Author: James Chapman

Sangoma Expands Service Provider Solution Portfolio with NetBorder VoIP Gateway

Posted by | May 10, 2013 | , , , |

Sangoma have announced the release of the NetBorder VoIP Gateway series of products that provide up to 32 T1/E1/J1 digital telephony spans in a single carrier-class chassis. This compact product gives service providers a cost-effective and highly flexible solution for bridging disparate networks to facilitate the interworking of TDM and Voice over IP (VoIP) systems. In addition, Sangoma’s comprehensive licensing program includes access to all supported codecs, and the ability to assign any voice codec to any channel, for no additional cost.  The new series features six different products. 16 E1/T1 with Transcoding Dual Redundant AC PSU 16 E1/T1 with Transcoding Dual Redundant DC PSU 16 E1/T1 with Transcoding Single AC PSU 32 E1/T1 with Transcoding Dual Redundant AC PSU 32 E1/T1 with Transcoding Dual Redundant DC PSU 32 E1/T1 with Transcoding Single AC PSU The new NetBorder VoIP Gateway provides cost-effective Public Switched Telephone Network (PSTN) and Session Initiation Protocol (SIP) network integration for carriers and service providers of every size and technology requirement,” said Simon Horton, Sangoma director of product development. “This gateway features a carrier-grade chassis that can provide multiple levels of redundancy and resilience that are required in the highly competitive carrier marketplace. In addition, Sangoma has incorporated many features and tools to make the provisioning and maintenance of customer circuits simple and intuitive, helping carriers deliver top-quality service while minimizing the operational expenses often...

Read More

Grandstream IP Phones Certified on Genesys Call Center and Customer Service Solutions

Posted by | May 9, 2013 | , , , |

Grandstream Networks have announced that the GXP Series of IP Phones have been certified interoperable with the suite of call center and customer service solutions from Genesys. Over a dozen GXP phone models are available ranging from single line to executive 6-line HD phones with integrated PoE. These models include the GXP1400, the GXP1165, the GXP1100 and the GXP2120.  Customers implementing Grandstream’s feature-rich desktop IP phones with Genesys application solutions will result on a highly reliable and efficient end-to-end call center and customer service center application that helps their company to improves process and performance. Grandstream’s GXP Enterprise IP Phones offer Genesys customers superior HD audio, PoE, XML customization, advanced security protection, simple management and automated provisioning options with TR-069 or HTTPs, productivity applications, and many more advanced telephony features, all at market-leading affordability.   Grandstream is proud to complete certification with Genesys, one of the largest worldwide solution providers for call center and customer service center,” said David Li, CEO of Grandstream. “We look forward to offering Genesys customers with a wide variety of reliable, feature rich IP phones designed for to help any business organization in a customer service role to tap into advanced VoIP calling features for a more streamlined, enjoyable service experience.” Grandstream recently sponsored and attended the Genesys India Partner Forum, held April 29 – May 2 at the Grand Dragon Hotel in Leh, Ladakh, India. This annual event...

Read More

Asterisk Open Source Developers Can Now Create Custom Apps for Digium IP Phones

Posted by | May 8, 2013 | , , , |

Digium has announced the general availability of the Digium Phone App Engine and Phone API Information Center for the Digium IP phones. The Digium IP phones include an applications engine that uses a free and open API. The JavaScript API allows developers to easily create custom phone apps that extend the power of Asterisk, the world’s leading open source IP telephony software, and Switchvox, Digium’s award-winning Unified Communications solution, to the Digium IP phones. These applications go far beyond simple XML pages and integrate custom business processes directly on the phone display. The App Engine interfaces with the phone’s core features and allows any web developer to simply build an array of apps for any purpose, including emergency notifications, weather alerts, call center applications, CRM integrations, business process automations, social media integrations and more.   The Digium phones include the following models: • D70 – An executive-level HD IP phone with 6-line keys and 10 rapid dial/busy lamp field (BLF) keys and real-time status information displayed on an additional LCD screen, allowing users to quickly navigate through up to 100 of their most important contacts. Designed for administrators or executives, the D70 offers top-of-the-line features.• D50 – A mid-level HD IP phone with 4-line keys and 10 rapid dial/busy lamp field (BLF) keys with an easy-to-print paper label strip for the user’s most important contacts. This model is ideal...

Read More

Yealink Announces Technology Partnership with Leonid Systems

Posted by | May 2, 2013 | , , |

Yealink, the global Top 5 SIP Phone Supplier and Leonid System, the leader in hosted VoIP OSS software announced today their technology partnership with the successful launch of the Loki Visual Device Management plugin for the Yealink VP530.  As a global Top 5 SIP phone supplier, Yealink has been focusing on VoIP products characterized by reliable quality, easy deployment and affordable price for more than a decade, including three product linesbusiness IP phones, IP video phones and IP DECT phones. The Yealink VP530, a popular powerful business video phone, is unified with audio, video and many other applications. Its first-class features provide customers with superb user experience, optimal productivity and free collaboration. VP530 and other Yealink IP phones are fully compatible with BroadWorks Device Management, Yealink works closely with BroadSoft, the leading global provider of software that enables operators to deliver real-time Unified Communications (UC) over their IP networks, in order to provide seamless touch from the user’s desk phone to BroadSoft UC-One services.  The Loki Suite is the most widely deployed OSS solution for hosted VoIP services.  The Loki Suite includes Loki Provisioning, an activation engine for Hosted VoIP services and Loki Portals, and enterprise portal for Hosted VoIP services.  The Loki Suite’s Visual Device Management (VDM) feature allows operators to template soft-key layouts for hosted pbx users, and allows enterprise administrators to change line keys and feature...

Read More

New 2N Helios IP Mobile Application for Tablets

Posted by | May 1, 2013 | , , |

2N has released the new 2N Helios IP Mobile application, enabling a tablet to become an internal unit for all 2N Helios IP series door intercoms. It will be possible to see an image from the intercom camera on the tablet as well as having the option of opening doors and finding intercoms in a network.  The 2N door & security intercoms  ensure comfort for the user and their visitors. Security is increased at the entrance door thanks to the integrated camera. The different product lines within the Helios Range are the 2N Helios IP Uni intercom, 2N IP Helios Vario Door Entry System, 2N IP Helios Vario Video Door Entry System, 2N IP Helios with Display Door Entry System, 2N Helios IP Force, 2N Helios IP Safety and the 2N Helios Accessories.  The app is available to download from the Google Play Store.  Share this story with your friends or work colleagues. If you want to stay up to date with our latest products, industry news and offers you can sign up to our monthly newsletters, keep up to date with us on Facebook or follow us on...

Read More